I sent a DM to asking if I could change my flight because our plans changed due to coronavirus.
Next, I went to the same trick I use when contacting an airline if my flight is delayed due to weather. I left my name and number for them to call me back. If I wanted, I could provide my phone number and Delta would call me back when it was my turn, which was estimated to be “over four hours.” FOUR HOURS!!!!! I was told that due to high call volume, wait times were longer than usual. I worked through the IVR menu (Delta’s isn’t that bad to navigate) and was put in the call queue. After going through the steps, Delta let me make the changes for $150 per ticket.Īt 5:04 PM, I made the call. I’d be thrilled if Delta would let us take that flight instead. I tried to change flights on Delta’s website. I looked on Delta’s website and instead of flying to New Orleans, flights from New York to Orlando were going for 6,500 SkyMiles. With airlines cutting routes almost as fast as people wanting to cancel flights, there’s no way the call center personnel could be expected to keep up.Īs part of a trip that was canceled because of the coronavirus, I booked flights for us on Delta from New York to New Orleans for 7,500 Delta SkyMiles each ( so much for that great use of SkyMiles that I found.) I booked these flights two days before Delta announced they would waive the change fees for newly booked tickets. Robocalls are never allowed on cellphones, unless you give them prior written consent or it's an emergency.I know I’m not the only one who’s changing travel plans due to the coronavirus. Under the rules, a company can only call you if you have an “established business relationship.” Even in that case, it has to be a live sales call and not a robocall. But at least then you’ll know that every time you get a call, and it’s not a political campaign, survey or charity, it’s a scam. Scammers ignore the registry so it’s unlikely to stop the problem.
Register your number on the “Do Not Call” list. Your own phone number can even appear on the caller ID, whereas the call might be coming from overseas.ĥ. But by the time you do that, the same scammers will probably move on to a different number. You can ask your phone company to block a particular number. It’s called “spoofing,” and it prevents you from knowing where the call is really coming from. Engaging the call in any way will just lead to more calls.Ĥ. Don’t press “1.” Pressing any number, even if it suggests that doing so will take you off their list, only confirms your number is working and that they have reached a live person. Some also pretend to be from the IRS or Immigrations and Customs Enforcement, rambling off fake badge numbers and trying to scare people into thinking they will be audited or deported unless they pay a fee or divulge banking information.ģ. Scammers like to pretend they are conducting a survey or representing a charity before connecting you with a live operator who will try to sell you something.
Don’t press “1”: Engaging the call in any way will just lead to more calls.
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